FAQ'S
🌿 PRODUCT FAQs
What is Groundi magnesium spray made from?
Our spray contains 100% pure Zechstein magnesium chloride and pure filtered water — nothing else.
What makes Zechstein magnesium special?
Zechstein is the world’s cleanest, most trusted natural magnesium source and extracted from deep underground and free from pollutants.
What are the benefits of using magnesium spray?
May support better sleep, reduce stress, relieve muscle cramps, support mood, aid recovery and nervous system balance.
How do I use Groundi magnesium spray?
Spray 15 to 20 times daily onto clean, dry, unbroken skin. Let it absorb — no rinsing needed.
Can I use it every day?
Yes, daily use is safe and recommended for best results.
Is it normal to feel tingling or itching after use?
Yes, tingling is common, especially if you're magnesium deficient. It usually fades over time.
Is it safe for sensitive skin?
Our formula is gentle, but always patch test first if you have very sensitive skin.
Can I use it during pregnancy or breastfeeding?
Consult your healthcare provider before use during pregnancy or breastfeeding.
Can I use it on children?
Speak to a doctor before using on children under 12.
What’s the difference between scented and unscented?
Unscented contains only magnesium and water. Scented includes certified organic essential oils.
Are most people magnesium deficient?
Yes, up to 75% of people don’t get enough magnesium, which affects sleep, energy and recovery.
Does magnesium really absorb through the skin?
Yes, skin is highly effective at absorbing magnesium, especially in oil form.
Is it athlete approved?
Yes, Groundi is used and trusted by active individuals and recovery specialists.
Can making magnesium oil at home compare to Groundi?
Homemade sprays may lack purity and consistency. Groundi is lab-tested and reliably dosed.
🧠 SCIENCE & EFFECTIVENESS
How quickly will I feel a difference?
Some feel results within days; for others it may take 1 to 2 weeks of consistent use.
Does topical magnesium actually work?
Yes, studies support transdermal magnesium for nervous system and muscular support.
Why not just take magnesium pills?
Topical use avoids digestive upset and provides faster localised support.
How does magnesium absorb through skin?
Skin absorbs magnesium directly into the tissues, bypassing the gut for efficient delivery.
📦 SHIPPING FAQs
Where do you ship from?
All Groundi products are made and shipped from the UK.
Do you ship internationally?
Yes, we ship globally. Delivery times vary by location.
How long will my order take to arrive?
UK: 2 to 4 days | EU: 2 to 7 days | International: 5 to 11 days
How much does shipping cost?
Shipping is calculated at checkout based on your region.
Will I receive tracking information?
Yes, you’ll receive tracking info once your order ships.
🔁 RETURNS & REFUNDS
Can I return my order?
Returns are accepted within 14 days if the product is unused and unopened. Contact us first.
What if my order arrives damaged or incorrect?
If your item is damaged or incorrect, email us and we’ll sort it out.
Do you offer exchanges?
We don’t offer exchanges, but we’ll always make things right where possible.
🔄 SUBSCRIPTION FAQs
Do you offer a subscription?
Yes, subscribe to receive regular deliveries and exclusive perks.
Can I skip or cancel my subscription?
Yes, manage, skip or cancel anytime through your account.
Will I get a reminder before each delivery?
Yes, we send a reminder before each shipment so you’re never caught off guard.
🌱 SUSTAINABILITY & PACKAGING
Is your packaging recyclable?
Yes, our bottles and packaging are recyclable.
Are your products vegan and cruelty-free?
Yes, we’re always vegan, cruelty-free and ethically made.
Do you use any preservatives or fillers?
No. We never use fillers, parabens, alcohol or synthetic fragrance.
🌍 BRAND & VALUES
Why did you create Groundi?
To make clean, effective wellness essentials that support rest, calm and recovery — starting with magnesium.
Are your products made in the UK?
Yes, everything is formulated, bottled and shipped from the UK.
Do you donate or give back in any way?
We’re working toward supporting sleep and mental health charities as we grow.
✈️ PRACTICAL & TRAVEL
Do you offer refills?
Not yet, but refill options are coming soon.
Can I travel with Groundi magnesium spray?
Yes, our 100ml bottle is travel-safe and meets airline liquid limits.